Zebra Technologies Jobs

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

The primary purpose of the Channel Operations Senior is to manage the implementation and day-to-day

support for the operations of the channel program. The role participates in design of operations,

governance and compliance for regional channel programs, tools and processes for regional sales teams

as well as external partners and distributors. The incumbent communicates with sales team to gather and

document technical, product, and contract requirements regarding the client’s implementation and

ongoing maintenance of Zebra’s products, software, and services.

Responsibilities:

Essential Duties and Responsibilities:

• Oversees operations of channel program tools and processes for regional sales teams, external

partners and distributors, including compliance, governance, on-/ off-boarding, contract

administration, training, certification, and partner master data.

• Supports process for rebates, pass through discounts/SPA and deal registration. – Manages POS Service Provider relationship in region.

• Ensures alignment between channel team and other cross functional teams (sales, services, order

management, deals desk, finance etc.).

• Analyzes program effectiveness and recommends and implements process enhancements in line

with global/regional framework to drive efficiencies.

• Supports the implementation of POS/Inventory reporting requirements, provides CRM/PRM systems

support, and tests new platforms and systems.

• Assists with marketing messaging and helps customize promotions.

• Researches and identifies new channels and opportunities, licensing agreements, joint ventures and partnerships.

• Regional contributor for design, development & implementation of operations for the partner & disty

programs in the region.

• Implements POS/Inventory reporting requirements and provides CRM/PRM systems support,

including design and modification recommendations.

• Implements partner program compliance & governance.

• Operationalizes the process for partner on- and off-boarding.

• Oversees contract administration, and access to training/certification for partners including

enablement partner tools.

• Manages the Influencer and deal registration.

• Ensures accurate and timely creation & maintenance of Partner Master Data .

• Supports process for Rebates, pass through discounts/SPA and deal registration.

• Subject matter expert for regional sales CHAM, external Distributors & partners for all aspects of tools & processes & adhoc reporting.

• Ensures alignment between channel team (for process & channel programme changes) and other

cross functional teams (sales, services, order management, deals desk, finance etc.)

• Recommends and implements process enhancements in line with global/regional framework to drive efficiencies in channel operations and programme management.

• Active involvement in any new platform and systems testing.

• Manages POS Service Provider relationship in region.

• Implementation of program process, tools and training materials for revised program. Governance

and change management plans.

• Daily field support for existing channel program with all operational aspects during 2015 transition.

• Reporting, management and delivery of ongoing program requirements.

• POS/Inventory process management & reporting.

• Regional assistance on problems and issues with process & tools

Qualifications:

Preferred Education:

• Bachelor's degree required. Advanced degree preferred.

Preferred Work Experience (years):

• 5-8 years of experience supporting channel, business, or sales operation in regional environment.

Key Skills and Competencies:

• Strong problem solving, interpersonal, and communication (written and verbal) skills.

• CRM/PRM knowledge

• Excel/PowerPoint

• Strong communications skills C

• Channel program and support experience

• Awareness of regional and cultural differences

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.