Job Information
Zebra Technologies Business Systems Analyst, Senior in Penang, Malaysia
Remote Work: No
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.
Let’s create tomorrow together.
The Zebra Business Systems Analysis team are subject matter experts (SMEs) that act as technology and systems knowledge stewards for Zebra's internal and supplier facing systems. The BSAs manage, drive, and ensure that Zebra's internal processes and supplier facing systems are optimized to meet business and organizational objectives and needs. Primary focus systems include but are not limited to the Zebra Collaboration Management platform (ZCM), Supplier Visibility (SV), Oracle Cloud, Oracle ERP etc.
Responsibilities:
Act as subject matter experts (SMEs) with regards to Zebra’s internal and supplier facing systems.
Provide process and system side consultation and knowledge support to internal teams to support business objectives.
Provides technical support in identifying and evaluating systems and procedures that are cost effective and meet user requirements.
Help to design and implement systems, enhancements and process improvements to support business objectives.
Engage with the cross functional teams to drive process updates, system changes, technology improvements and resolve system issues.
Engage with Zebra’s major suppliers in systems onboarding and setup.
Work closely with Zebra Business Process Owners (BPO), Information Technology (IT), Global Supply Planning (GSP), Demand Planning (DP) and other internal stakeholders to drive continuous improvement to Zebra process and systems.
Primary contact for working with our major systems vendors on system resiliency, issue resolution, enhancements and major system upgrades.
Support global supply planners, regional/demand planners, logistics and suppliers to resolve system issues related to purchasing and shipments.
Business leads for managing day to day operations, projects, enhancements, incidents and issue resolution with the ZCM solutions partner E2open and its corresponding contact teams.
Qualifications:
Bachelor's Degree required or equivalent experience. Advanced Degree preferred
Minimum of 5-8 years of experience
Excellent communication skills
Experience with end user issues
Demonstrated technical experience
Demonstrated experience working independently and collaboratively on projects
Demonstrated experience trouble shooting
Broad knowledge of applicable IT systems/applications
Experience developing new systems and tools
Experience in documenting and maintaining up to date systems procedures
Advanced analytical skills
Demonstrated Project Management skills
Proven ability to perform effectively in a fast-paced, high growth, rapidly changing environment
Experience identifying and implement process improvements
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.