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Zebra Technologies Customer Support Representative, II in Morris Plains, New Jersey


Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services.


  • Answers initial customer calls and answers general questions

  • May require deviation from standard screens, scripts and procedures

  • Directs callers to appropriate resources and personnel

  • Determines appropriate solutions and responses

  • Gathers information from internal resources to answer customers questions

  • Documents customer concerns and escalates concerns to appropriate channels in a timely manner

  • Demonstrates strong customer service, communication and problem-solving skills


  • High school or equivalent

  • 1-2 years of experience

  • Local language requirement may apply

  • Beginner level skills in Microsoft business applications including Word, Excel and Outlook

  • Customer service values/orientation

  • Solid professional work behaviors (attendance, teamwork, time management)

  • Communication skills (listening, providing clear and concise information, using proper language and grammar)

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While this position may be performed remotely, unless specified in the body of the posting, it may not be performed within the State of Colorado.

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com .

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf . The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf .

To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Location US-NJ-Morris Plains

Job ID 100329

Function Customer Service

Employment Type Employee (Full-time)

Position Level Support II