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Zebra Technologies Technical Customer Support - Government Contract, Tier I in Lincolnshire, Illinois

Overview

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues and escalates as directed. Develops an understanding of multiple applications and platforms. This position will provide customer support exclusively for government contracts.

Responsibilities

  • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.

  • Fully documents customer interactions in real-time

  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.

  • Identifies and escalates complex problems under direct supervision.

  • Works on a limited variety of problems of limited scope using defined procedures and practices.

  • Collaborates with fellow technicians and supervisor to solve problems.

  • Familiarizes self with new technologies, products and platforms.

  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.

  • Demonstrates strong customer service, communication and problem-solving skills.

Qualifications

Government contract requirement:

  • US citizen required - individual must be able to obtain aPublic Trust / Sensitive Security Clearance.

Preferred Education:

  • High School or equivalent

Preferred Work Experience (years):

  • 0-2 years of experience

Key Skills and Competencies:

  • Basic computer literacy with a working knowledge of theMicrosoft Office suite including Word, Excel, andOutlook

  • Customer service values / orientation

  • Solid professional work behaviors (attendance,teamwork, time management)

  • Communication skills (listening, providing clear andconcise information, using proper language andgrammar)

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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at.

The EEO is the Law poster is available here:. The EEO is the Law poster supplement is available here:.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Location US-IL-Lincolnshire

Job ID 88829

Function Customer Service

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