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Zebra Technologies Service Product Manager in Chicago, Illinois

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before.

A dynamic community of builders, doers and problem solvers , we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.

Being a part of Zebra means making your mark as we make digital transformation a reality.

It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

Build Today. Create Tomorrow.

Become a leader at a leading company.

Become a Zebra.

At Zebra’s Global Managed and Support Services (GMSS) team, our mission is to protect customers’ business processes by assuring performance from their mission-critical technology. Whether through rapid repair and replacement, Managed Services that lead all aspects of asset use and health, freeing IT and Operations resources, or giving insights to improve business operations, we keep customers doing what they do best. We provide repair service and technical support for millions of Zebra devices in the field.

The GMSS Product Management team drives the planning and development of service products to optimize the company’s products and solutions. The team applies industry experience and knowledge of Zebra’s products as well as the competitive environment to identify new growth areas, new technology and emerging product opportunities. Leads all aspects of the analysis and evaluation of key market statistics and customer requirements to define product strategies and identify product opportunities to expand market share.

As a senior software Product Management in our Service organization you will be driving continuous improvement of our industry leading Transparency services products. This innovative solution combines traditional device data, IoT device data from sensors data on our devices, backend business process data and other system of records to deliver actionable intelligence to our customer to optimize their device availability and utilization. The emphasis is on aggregating this data from the many sources and converting it into information that will help customer and partner manage their business operations. Our goal is to enable smoother operations by providing actionable insights into potential problems before they impact the business. You will work cross functionality within Zebra with our highly innovative team of software engineers, data scientists and product managers to evolve the existing solutions while incubating new ideas.

Responsibilities

  • Through comprehensive knowledge of market, competitive landscape, and customer/partner requirements you will define and drive the end-to-end lifecycle of our Visibility IQ cloud based software product.

  • Leads cross-functional activities required to evolve the software platform and drive customer adoption. Fully accountable for coordinated business planning.

  • Works collaboratively with Sales, Engineering, Marketing, and Operational support functional leaders to drive the success of Visibility IQ.

  • Strong discernment and presentation skill required to drive wide ranging tasks from business case development to continuous stakeholder management to customer/partner sales support.

  • Defining and analyzing business data, metrics and reports to understand why a given behavior is occurring.

  • Required to provide source content to marketing, legal, engineering, sales and operational stakeholders in order to keep all function moving toward upcoming release (internal) and launches (external)

  • Strong agile software development experience is required to effectively communicate to and collaborate with our software development teams.

Qualifications

  • Master's degree

  • 8-12 years experience

  • Strong attention to detail/quality

  • Strong process adherence

  • Proficient level of English (written and verbal) as well as local language as applicable

  • Advanced level skills in Microsoft business applications including Word, Excel and Outlook

  • Advanced P & L knowledge

  • Advanced market knowledge in assigned category

  • Customer service values/orientation

  • Strong professional work behaviors (attendance, partnership, time management, follow through)

  • Intermediate analytical and interpersonal skills

  • Demonstrated experience in managing execution of portfolio management functions

  • Demonstrates good judgment in decision making; applies knowledge and past experience to guide decisions

  • Strong discernment/industry knowledge in one or more primary verticals

  • Strong Presentation Abilities. Formal training strongly preferred.

  • Strong communication skills (listening, providing clear and concise information, using accurate language and grammar)

  • Advanced problem solving skills

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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at.

The EEO is the Law poster is available here:. The EEO is the Law poster supplement is available here:.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Location US-IL-Chicago | US-IL-Lincolnshire | US-GA-Alpharetta | US-NY-Holtsville

Job ID 88515

Function Product Management

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