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Zebra Technologies Repair Services Associate, II in Buffalo Grove, Illinois

Overview

At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. We are a dynamic community of builders, doers and problem solvers , we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business. Being a part of Zebra means making your mark as we make digital transformation a reality. It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.

Performs and understands a variety of tasks associated with servicing customer product. Strives to learn, apply and develop knowledge of department and individual performance metric relationships, data analysis, and operation cost components.

Responsibilities

  • Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.

  • Builds work instructions, check sheets, or other process documentation.

  • Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to efficiency and qualify standards.

  • Pro-actively identifies areas for quality and/or improvement; may work with other departments/colleagues to identify and implement.

  • Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.

  • Trains associates in basic work assignments and shares information with the team in regards to new findings.

  • Stays in sync with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.

  • May perform activities to calibrate tools and maintain equipment.

  • May acquire certification as an emergency responder.

  • May request training in other areas of safety (i.e. fire extinguisher use).

Qualifications

Required:

  1. 1+ years in assembly or electronic repair

  2. Good communication and interpersonal skills.

  3. Able to follow and understand work instructions.

  4. Work with common hand tools.

Preferred:

  1. Ability to be a team player!

  2. Able to enter data into computer programs

  3. Basic soldering and electronic troubleshooting

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at.

The EEO is the Law poster is available here:. The EEO is the Law poster supplement is available here:.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Location US-IL-Buffalo Grove

Job ID 90064

Function Operations

Position Level Support II

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