Zebra Technologies Repair Services Associate, II in Buffalo Grove, Illinois
Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.
Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
Creates work instructions, check sheets, or other process documentation.
Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standards.
Pro-actively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
Trains associates in basic work assignments and shares information with the team in regards to new learnings.
Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
May perform activities to calibrate tools and maintain equipment.
May obtain certification as an emergency responder.
May obtain training in other areas of safety (i.e. fire extinguisher use).
High School or equivalent experience. Successful prior or current experience in role or service with Zebra (e.g., through a contractor) may be considered equivalent experience.
Preferred Work Experience (years):
Key Skills and Competencies:
Able to work in a team environment
Good communication and interpersonal skills
Able to follow and understand work instructions
Common hand tools
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Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 847.793.6772.
The EEO is the Law poster is available. The EEO is the Law poster supplement is available.
Job ID 57207