Zebra Technologies Jobs

Remote Work: No

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The Order Experience Operations (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra’s customers into Zebra’s system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities:

• Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements

• May be assigned as primary contact / account representative for a key account / key customer

• Meets or exceeds all departmental or individual metrics associated with performance against service level agreements

• Provides price quotas on request

• Ensures proper recording, tracking and filing of all assigned orders

• Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders

• Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs,etc

• May act as a process expert, trainer or mentor to Admin I level team members

• May act as a representative of the OE team in cross functional projects

• May run routine meetings with key customers or internal stakeholders leveraging web-basedmeeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes

• May generate reports and perform simply analysis / interpretation of service order data at the customer, regional or product line level for internal use

• Contributes to process / service improvement through identification of opportunity areas and proactive contribution to improvement discussions

• Engages management as required for assistance in addressing new or complex issues

• Adheres to OEX customer strategy, leads by example and follows our customer principles

• Delivers a positive ordering and invoicing experience to our customers and partners

Qualifications:

• Minimum Education: High School or equivalent

• MinimumWork Experience (years): 4 years

• Strong data entry skills with attention to detail and quality

• Strong process adherence

• Fluent level of English (written and verbal) as well as local language as applicable

• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook

• Customer service values / orientation

• Advanced knowledge of Order and contract policies and processes, including treatment of novel / unorthodox issues

• Role model level professional work behaviors (attendance, teamwork, time management)

• Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

• Intermediate problem-solvingskills

• Solid professional work behaviors (attendance, teamwork, time management)

• Strong communication skills (listening, providing clear and concise information, using proper language and communication channels

  Benefits

• 5 weeks of vacation, 5 sick days and 2 volunteer days paid off.

• Multisport card at a reduced price.

• Meal contribution.

• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.

• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.

• Annual bonuses based on financial results.

• Yearly salary increases according to individual performance.

• Employee referral bonus for bringing New Talent to Zebra.

• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).

• Life & Pension insurance contribution.

• New modern and multifunctional workplace at Vlněna Office park in the city centre

• Discount at our partners (Banks, HP, Dell, Microsoft Office).

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.